Terms of Service

Cancellation Policy:

We understand that things can come up. We value your time, and hope you value ours too. In the event you need to cancel your appointment, please be sure to notify your Stylist no later than 24 hours before your scheduled appointment. Failure to notify in time will incur a cancellation fee in order to book future appointments. Any appointment not cancelled within 24 hours of the scheduled date and time falls under our cancellation policy protocol. You will be charged 25% of what the scheduled services were valued at. If you have any questions regarding this policy please communicate them before committing to an appointment.

Covid/Flu Policy

Please make sure the following are correct:

* I am not experiencing any symptoms of illness such as cough, shortness of breath, difficulty breathing, fever, chills, repeated shaking with chills, muscle pain, headache, sore throat, or new loss of taste or smell.

* I have not traveled internationally within the last 14 days.

* I do not believe I have been exposed to someone with a suspected and/or confirmed case of the Coronavirus/COVID-19. 

* I have not been diagnosed with Coronavirus/Covid-19 and not yet cleared as non contagious by state or local public health authorities.

* I am following all CDC recommended guidelines as much as possible and limiting my exposure to the Coronavirus/COVID-19.

For your comfort and safety, please notify your stylists if you have allergies, any physical issues or disabilities, or if you are pregnant. If you experience discomfort or any other symptoms during the treatment, please alert your service provider immediately.

Service Adjustment Policy:

Your satisfaction is the highest priority. If you are not completely content, please let me know during your service or within 7 days after your service has been performed.  I am committed to making any needed corrections, as long as it falls in the services discussed and agreed upon during the consultation.<em> </em>I will be pleased to accommodate you free of charge in most circumstances. For said complimentary service to be done, this request must be made within 7 days of your initial appointment.

Product Return Policy:

A very lightly used product may be returned within 30 days of your purchase. Make sure to reach out to me with your concerns as soon as possible after using the product​.

Salon Etiquette:

Discriminatory/Derogatory statements and actions are prohibited in the salon and will not be tolerated. Our staff has the right to refuse service to anyone behaving improperly or intoxicated.

Confidentiality and Privacy:

Every client has the right to privacy and confidentiality. What goes on in the chair, stays in the chair. The conversations you have with your stylist will remain confidential. Client information and email lists are confidential and will not be sold or shared with outside companies.